Mobile FAQs

Yes. Simply request a porting authorisation code (PAC) from your existing provider and we will do the rest.

This will depend on where you purchased the handset and whether you are porting to a different network than currently on. We can provide temporary sims to test whether handsets are locked.

We have different tariffs to suit all needs, from PAYU to sharers on a bundle to unlimited single users. Contact us for more information and our dedicated account managers will tailor the tariff to suit your business needs.

The process for this varies with different handsets, please contact us for guidance on your particular device.

Yes. We can provide most handsets available on the market, from basic devices to top of the range smartphones, including rugged devices and a range of accessories.

This most likely means that your APN settings are not correct. An Access Point Name (APN) is a gateway between GPRS, 3G or 4G and another computer network, frequently the public internet. A mobile device making a data connection must be configured with an APN to present to the carrier. Please contact for us the correct APN settings and for assistance changing them on your particular device.

This may also mean that your APN settings are not correct. Please contact us for the correct MMS settings and advice on how to change them.

*Did you know that we also provide mobile solutions such as lone worker protection and mobile device management (MDM). Contact us for further information.